Frequently Asked Questions
Cut and paste this link to view a list of our most frequently asked questions 
https://evergladesecosafaris.com.au/frequently-asked-questions/

Cancellations (By the customer)
Bookings cancelled more than 48 hours before departure are fully refundable.
Bookings cancelled less than 48 hours before departure are non refundable. 

Cancellations (By the operator)
Should we cancel a tour for any reason customers will be offered an alternative day or a full refund.

Child / Infant Policy
0-1 years of age (infants) FOC when occupying the lap of their carer/parent. If you would like a seat for your infant please select a child rate.
2-11 years of age (child) and will be charged at child prices
12+ years – will be charged at adult rates

Canoeing & Swimming 
It is a requirement for guests who participate in the canoeing and/or swimming portion of any tour/activity to be a competent swimmer. 

Lost or Stolen Items
Everglades Eco Safaris and its staff will not be responsible for any lost, misplaced, stolen or damaged passenger items.

No-Shows
Customers who fail to show up for their tour will be considered a no-show. This will result in a 100% cancellation fee. 

Payment
All reservations are required to be paid in full at the time of booking. Payments by credit card will incur a 1.75% credit card payment fee. 

Pick-up Locations
Click the below link for full details of our shuttle bus pick-up locations. If you do not advise us or update us on your correct pick-up location, you will be responsible for making your own way to Habitat Noosa. If you miss your tour because you did not show up at the pick-up location, you will be considered a no-show. No refund or credit will be issued. 
https://www.google.com/maps/d/viewer?mid=1w5HBnKNd2EzryzRv3QFuBj1KbjJg-cM&usp=sharing

Pricing
All published prices are indicative only and are subject to change without notice. All bookings are subject to confirmation.

Quotes
All quotations provided are subject to the availability of services quoted and are not guaranteed until the booking is confirmed and the required payment is received.

Reconfirmations
It is a requirement to reconfirm booking details at least 48 hours prior to departure. Please call us on 07-5485-3165 to confirm your pickup point at least 48 hours prior to departure. 

Refunds (Direct Bookings)
Customers who cancel their booking more than 48 hours prior to departure will be entitled to a full refund.  (Less any booking fees) 
Customers cancelling within 48 hours of departure will result in a 100% cancellation fee. 

Refunds (Travel Agent or Online Agent Bookings)
If you have booked with an Agent such as Get Your Guide, Viator, BookMe, Travello, or Hero we are unable to assist with refunds. Your agent holds your funds and are the only ones able to issue refunds based off their terms and conditions (Which may differ to ours)

Safety Procedures
It is a requirement for guests to wear and use all safety equipment in accordance with instructions or signage. 

Liability 
I acknowledge that in consideration of and as a condition of the acceptance by Everglades Eco Safaris Limited of my entry into Habitat Noosa or upon any part of a bus, vessel, canoe, or equipment (“the Activity”) I hereby waive (and on behalf of my successors, assigns, executors and administrators) all claims for liability against Everglades Eco Safaris Limited and its servants or agents in any capacity, whether employed or volunteer (“the Releasees”), and release Everglades Eco Safaris Limited and its servants or agents from all liability.

‘Liability’ means liability in tort or contract for any death, personal injury, or damage to property where such liability arises because of participation in the Activity.

I acknowledge and agree that:

• I will always comply with the instructions of the staff and crew.

• I have read and understand this waiver of my legal rights.

• This waiver covers each activity and event in which I participate hereafter and may be pleaded as an indemnity in relation to any claim that may arise therefrom.

• If I purchase the ticket on behalf of a child then I certify that I have the legal responsibility for this child participant and do consent and agree, not only to his/her release of Everglades Eco Safaris Limited and the Releasees but also agree to release and indemnify the Releasees from all liability’s incident to the child participant’s involvement in the Activity. I will ensure that the child participant understands and obeys all safety directions.

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